We answer everything within one business day, Melbourne time.
Email: tradie@workute.com
Tell us your job address and roughly when it happened — that's usually enough for us to find it.
Task links open in any browser and don't need an app or a login. If nothing loads, check they tapped the whole link — some phones cut long links across two lines in a text. Send it again and we'll have a look if it still won't open.
Completions sync when the phone has signal. If your subbie ticked things off in a basement or a dead spot, it'll come through once they're back in range.
WorkUte guesses the job from where you're standing when you take the photo. You can correct the address on the job at any time, and it'll remember your correction for next time.
Voice notes are saved on your phone first and transcribed when you have a connection. Check WorkUte has microphone permission in your phone settings if nothing is being captured at all.
Subscriptions are handled by Apple and Google, not by us — so cancellations, refunds and payment method changes all happen in your store account:
Cancelling stops the next renewal. You keep access until the end of the period you've paid for.
You can delete your account and everything in it at any time — from inside the app under Settings, or from this page if you no longer have the app installed.
Want a copy of your job records before you go? Email us and we'll export them for you.
If it's not covered here, email tradie@workute.com. A real person reads it.